Privacy Policy

TrueReturn rewrites drafts so they sound like you. To do that it has to learn from writing you give it. This policy explains what we collect, why, who else touches it, and how to delete it. TrueReturn is operated by TrueLabel Inc., a Wyoming corporation (“we”, “us”).

What we collect

• Account details. Your email address and a password, which we store only as a one-way hash we can't read.
• Writing you give us. Emails, messages and documents you paste or upload, and the text of pages you add by link, so TrueReturn can learn how you write. We read a linked page once, when you add it, and show you its text first; it's only kept if you go on to use it.
• Rewrites. The drafts you ask us to rewrite, the results, and any edits or feedback you give on them.
• Billing. If you pay, our payment processor collects your card details. We receive your subscription status and a customer reference, never your full card number.
• Technical data. Server logs (such as IP address, browser and pages requested) for security and debugging, kept by our hosting provider for a limited time. For people trying TrueReturn without an account, we keep a daily counter keyed by a one-way hash of the IP address and the date, not the IP itself.
• Cookies and similar. One sign-in cookie, settings saved in your browser (like light or dark mode), and the Meta pixel described below.

How we use it

• To build and update your voice profile and to rewrite text in your voice.
• To check that rewrites keep your names, numbers, dates and links unchanged.
• To run your account: sign-in, usage limits, billing and support.
• To keep the service secure and to find and fix problems.
• To measure whether our ads work (see Advertising).

We don't sell your writing or your personal information, and we don't use your writing to build anyone else's voice.

Who else processes your data

We use service providers that process data on our behalf, under contract, only to run TrueReturn:

• Cloud hosting and database providers, which store your account, writing and rewrites.
• AI model providers, which receive the text being rewritten and samples of your writing in order to produce a rewrite, and return the result.
• A payment processor, for subscriptions.
• An advertising platform, through the pixel described below.

We may also disclose information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business, in which case this policy continues to apply.

Using TrueReturn from Claude or ChatGPT

If you connect TrueReturn to an AI assistant such as Claude or ChatGPT, you sign in to your TrueReturn account and approve the connection on our site. After that, the assistant sends us only what a tool needs: the text you ask it to humanize, the voice you pick and how much to change it. We don't receive the rest of your conversation, your chat history or your account with that assistant. We treat what we receive exactly like a rewrite on our website: it's saved to your history, counts toward your plan, and you can delete it the same way. The connection uses access tokens we store only in a scrambled (hashed) form; you can end it at any time by disconnecting TrueReturn in the assistant. What the assistant does with our reply is governed by its own privacy policy.

Advertising

Our website uses the Meta pixel. When you visit, it can tell Meta that you viewed a page, signed up, started a trial or subscribed, so we can measure and improve our ads. It does not receive your writing or your rewrites. Meta's use of this data is governed by its own privacy policy. You can limit ad tracking in your Facebook or Instagram ad settings and by blocking third-party cookies in your browser.

How long we keep it

• Your account, writing, voice profile and rewrites: until you delete them or your account.
• Detailed rewrite logs used for debugging: deleted after 14 days.
• Guest try counters: one day's worth, keyed by a hash.
• Billing records: as long as tax and accounting law requires.

Your choices

• Delete your account, and with it your writing, voice profile, and rewrites, from the Your voice page. It also cancels any subscription.
• Ask us for a copy of your data, or to correct it, by emailing us. Depending on where you live, you may have further rights; we'll honor them.

Security

Connection data is encrypted in transit. No system is perfectly secure, so we keep only what the service needs.

Children

TrueReturn is not for children under 13, and we don't knowingly collect information from them.

Changes

If we change this policy in a way that matters, we'll update the date above and, for significant changes, tell you by email or in the app.

Contact

TrueLabel Inc., 5830 E 2nd St, Ste 7000 #35111, Casper, WY 82609. Email: support@checktruereturn.com